F.A.Q's and Customer Care Support Information

Welcome to Onlinebeds.com customer care and support services, the company which is large enough to cope yet small enough to to care for our customers. The purpose of our website is to provide top quality products and service at the best possible prices, to give our customers the best possible value for money when buying a new bedding product.

Please Note:

The products offered for sale on this website are for domestic purposes only, if products are required for other usages such as commercial or contract use DO NOT PURCHASE VIA THIS WEBSITE, contact us for further information regarding suitability of product.

We have provided a number of resources here to help you resolve problems, browse our FAQ's with the simple navigation bar. Nothing in these conditions affects your statutory rights as a consumer.

How to Order Products

Ordering from Onlinebeds.com is easy, you can browse our online brochure and compare our competitive prices before you purchase, alternatively if you know the bedding product you require you can select directly from our Mattressman orderline and follow our simple checkout systems!
All the products we supply are quality branded products and the prices quoted include V.A.T. at the standard rate.
You can pay online using the following major credit/debit cards:

At the time of ordering you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take up to10 days.

How do I know if my order has been received?

We will acknowledge receipt of your order by our automated ordering system. Subject to stock and availability we will confirm by e-mail when your products will be available for delivery, this will normally be within 48 hours of placing your order.

How do I check my order status?

To find out about where your products are, all you have to do is use our enquiry form or telephone us on 01942 418075 (9-5pm Monday-Friday)